You can solve most problems instantly by reading our Help page. If you cannot find the answer here or if the answer is not clear, please contact us at info@kidsmarket.lu .

What is KidsMarket.lu?
KidsMarket.lu is an easy and fun website where you can buy and sell secondhand items for kids aged 0 to 12. You can post your Ads from any device (computer, tablet or smartphone). KidsMarket.lu covers all of Luxembourg and the Greater Region. Using a secondhand website has never been easier!
Can I have a Free account?
Yes, setting up your account is absolutely free! Click on “Sign Up” and create your account. It´s very easy.
I am having problems logging in.
Firstly, check whether there is a red error message at the top of the email field.

Error Message: Your username or password is incorrect.

If there is, double check that your email address has been entered correctly. Make sure there are no spaces or extra dots. Perhaps you used another email address for this account? For example, a work address?

Have you typed the correct password? Or have you forgotten your password? If you have, click on “Forgot your Password?” to reset it. You will receive an email with a link and instructions to reset your password. If you are still having problems, please contact us at help@kidsmarket.lu .
Do I have to pay for my Ad?
Good news! Now all ads are free on KidsMarket.lu. Feel free to post as many ads as you want!

For more information about the advantages of posting your Ad on KidsMarket.lu, check out our “Pricing” page in the top-right menu.
How will people contact me?
You can exchange messages via the KidsMarket messaging service. Potential buyers can click on “Contact X” and send a private message to you. You and the potential buyer will be the only ones to see these messages. You can decide whether to provide your personal contact details or not in a private message.
My Ad does not show up on the site.
Firstly, check the status of your Ad by visiting the “My Ads” page in the top-right menu. If you see the message “Your Ad is under review. You will be notified by email as soon as your Ad is online” your Ad is not yet online. If this message no longer appears at the top of the page, your Ad is online. If you think that your Ad should be online, but it does not appear when you try to search for it, check that the words you are searching for appear in the text of your Ad and ensure that the spelling is correct.
How do I edit or delete my Ad?
Go to the 'My Ads' page in the top-right menu. Click on the Ad to view it, and there you will be able to edit or delete it.
Can I be notified when a user posts a new Ad?
Yes, you can follow any user – simply click on the “Follow” button next to the user´s name. You will receive an email every time that user posts a new Ad. Additionally, you can check the “My Favourites” page in the top-right menu, and view all users you are following. Click on a user and check if he / she has posted any Ads recently.

 
What is the “Like” button for?
The “Like” button lets you save an Ad to your Favourites. You can always check the “My Favourites” page in the top-right menu to see all your “Liked” Ads. If an Ad you have liked before does not appear in your list, it means the product has either been sold or the seller has deleted the Ad for some reason.
How will people pay me?
KidsMarket does not currently offer an online payment solution. It is for the buyer and seller to decide on a mutually-agreed method of payment.
How do I pay for an item?
It is for the buyer and seller to decide on a mutually-agreed method of payment and this will depend on whether you are buying in person or remotely. Please be aware that KidsMarket is not responsible for the transaction between the seller and the buyer. For more information, please read our Terms and Conditions page (Conditions Générales).
My PayPal account was charged twice for payment
If you re-credit “My Wallet” using PayPal, the system begins by creating an 'order', at which time you receive an email. It can take a couple of days before that order is processed and your card is debited. The order and processing of the order appear as separate lines on your PayPal statement. However, your account will have been charged only once.

If you still think you have been charged twice, please contact us at payment@kidsmarket.lu so we can look into the matter further.
My card has been declined but I know I have sufficient funds.
If you are having problems with your card, you could try contacting your card issuer to see if they can solve the problem. Alternatively, you could try using a different card. If you are still having problems, please contact us at payment@kidsmarket.lu and we can try to find an alternative means of payment.
How do I unsubscribe from emails?
Instructions for stopping email subscriptions are given on each email you receive.
How do I change my personal details?
Go to the 'My Account' page in the top-right menu. Change your personal details on this page and click on the Save button.
How do I delete my account?
If you wish to delete your KidsMarket account, go to the “My Account” page in the top-right menu and click on “Delete Account”.

Don´t hesitate to send an email to info@kidsmarket.lu to tell us why you have decided to delete your account.
Will you pass my details on to other companies?
We take your privacy very seriously:

  • We do not publish your email address on the website

  • You have complete control over any emails that KidsMarket sends you

  • We do not share your details with any other company for marketing purposes


This ensures that you will not receive spam as a result of your joining KidsMarket. For more information, see our Terms and Conditions (Conditions Générales).
What Are Cookies? Do They Affect My Privacy?
A cookie is a small piece of text that enables us to recognize visitors as they move from page to page on KidsMarket.lu. They enable us to personalize the visitor experience and avoid the visitor having to repeatedly log in. Don´t worry, cookies cannot be used to gather information from other parts of your computer.

Cookies are generally sequential or random numbers and letters - they never contain any personal information about you. Some of our business partners use cookies (for example, advertisers). However, we have no access to or control over these cookies.
How Do I Enable Cookies?
To use most of the features on KidsMarket.lu, you will need to set your browser to accept cookies.

In Internet Explorer, Firefox and Mozilla, click the following in your browser menu:


Tools > Options > Privacy

In Apple Safari, click:


Safari > Preferences > Security Icon (a lock)

If you wish to enable cookies just for KidsMarket.lu, allow cookies from the following domain name (without the www):

kidsmarket.lu

This will ensure you stay logged in through the different areas of KidsMarket.lu.
Can I advertise if I am a business?
Yes, you can. For full details on business advertising, please contact us at info@kidsmarket.lu . Check our page “Contact” for our full contact details.